Refund Policy

We may offer refunds for eligible purchases within 7 days of the original transaction date, provided that you have not substantially consumed the purchased credits or used the service in a way that prevents a fair refund. Refund eligibility is determined on a case-by-case basis at our sole discretion.

Credits that have already been used to generate videos, promotional or discounted purchases explicitly marked as non-refundable, and subscriptions or plans after the billing period has been substantially utilized may not be eligible for a refund.

To request a refund, please contact us at support@soraaivideo.net with your account email, order or transaction ID, purchase date, and a brief explanation of your request. We will review your request and respond within 5–10 business days.

If your refund is approved, it will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take 5–14 business days for the refund to appear on your statement.

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend or terminate your account while the dispute is investigated.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes acceptance of the updated policy.

If you have questions about this Refund Policy, please contact us at support@soraaivideo.net.